In a nutshell, the Help Button provides coverage in an emergency but does not include the capability to cancel a call or talk through the emergency with a Response Center associate. He is unable to speak to a Response Center associate, but the Response Center receives the call for help and is able to send emergency medical services to his home. The call goes through the mobile device which is in its charging station in the kitchen. He presses the Help Button around his neck, alerting ADT Health’s Emergency Response Center that help is needed. To give you an idea of how this works, consider a scenario where an older loved one is in the bathroom and begins to feel dizzy and nauseous. However, as we alluded to, it doesn’t have two-way talk like the mobile device. The Help Button is much smaller, lighter and more comfortable to wear. All communication with the Emergency Response Center will flow through the mobile device.

The idea is that when at home, the mobile device can be placed in the charging station and simultaneously used as a base unit. Next, we unwrapped the Help Button which we had ordered with a lanyard. But if function is more important to you than form, you will likely be satisfied as ADT Health makes up for it in the features department.ĪDT Health Lanyard, Belt Case (Optional Add On), and Charging Station A number of other providers offer thin, contoured, lightweight devices. Note that this mobile device is not the most discreet mobile device we’ve seen. You likely won’t be bothered with this weight during a quick run to the pharmacy, but longer outings may result in some discomfort.

The device, boxy in shape, measures 1 ¾ inches by 3 inches by 13/16 inch (about the size of an Ivory soap bar), and it weighs 2.8 ounces. It is the hub of communication whether inside your home or away. Next, we pulled out the mobile device itself. Our first impression was a positive one - the case looked solid and well made. The first item that we pulled from the box was the belt case for the mobile device. So on this particular day, as we popped open the box, we saw an assortment of devices and accessories, snug in their wrappings.

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