How to update drivers via customer support in MyASUS (For desktop products, please refer to ASUS Motherboard EZ Flash 3 Introduction.)įor executing Windows update and drivers update, here you can learn more about: How to use EZ Flash to update the BIOS version How to update the BIOS version in Windows system Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version on your PC. Here you can learn more about: Update and confirm BIOS / Windows packages / drivers with the latest version on your PC If the problem persists, please continue the next troubleshooting step. If the USB device is able to work normally, then the USB Type-C docking may be faulty or the power source of the docking (hub) is not enough.

If you are using the USB device via a USB Type-C docking (USB hub), try connecting the USB device to the computer directly.

We suggest you contact the device manufacturer. If the USB Type-C device is still not detected and not working well either, then the USB Type-C device may be faulty.

If you have another computer available, try connecting the USB Type-C device to it.

We suggest you visit ASUS customer service center for further tests. You may experience problems like USB Type-C device stops working or works intermittently etc. It may occur some USB Type-C performance problems.

Check if there is any type of damage caused on the USB Type-C cable or the USB Type-C ports on the computer.

Please make sure your computer has been followed the installation documentation from the USB Type-C device manufacturer. that the USB Type-C devices software and drivers should be installed before connecting the USB Type-C device to the computer. Some USB Type-C devices, such as printers and scanners etc.

Use Restore Point to restore the system.Connect to external monitors via USB Type-C.Reinstall USB Host Controller driver in Device Manager.Reinstall USB Root Hub driver in Device Manager.Update and confirm BIOS / Windows packages / drivers with the latest version on your PC.Please refer to the following troubleshooting steps. If you experience USB Type-C (USB-C) problems, such as USB device not be recognized, Thunderbolt device functionality might be limited, USB Type-C display problems, etc.

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